Okay, so you're in NYC, probably stressed, and trying to figure out how to actually understand those IT service contracts, right?
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I get it.
How to Optimize Your Network Performance in New York City . They're usually written in language only a lawyer could love (and probably not even
them). So, let's break down how to evaluate them, New York style – meaning, with a healthy dose of skepticism and a need for things to just
work.
First, don't just skim!
How to Evaluate IT Service Contracts in NYC - managed service new york
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I know, it's tempting, but resist! Really
read what's being offered. What specific services are they promising?
How to Evaluate IT Service Contracts in NYC - managed service new york
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Is it just fixing your broken printer, or are they handling your entire network security? Are they just fixing the computer or are they going to help with cloud migrations.
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The more specific, the better. Vague promises are like a bad slice of pizza – disappointing.
Second, pay attention to the SLA. That's the Service Level Agreement. This is where the rubber meets the road. What's their guaranteed uptime? How quickly will they respond to a problem? What happens if they don't meet those guarantees? Are there penalties? Don't just accept "best effort."
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Best effort doesn't cut it when your business is down! Make sure the SLA is actually achievable, and that the penalties for them not meeting that SLA are worth it.
Third, understand the pricing. Is it a fixed monthly fee?
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Is it hourly?
How to Evaluate IT Service Contracts in NYC - managed it security services provider
Is it a combination? What's included in the base price, and what are the extra charges?
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Are there any surprise fees lurking in the fine print? Like, are they going to charge you extra for after-hours support, even if it's their fault the system crashed at 10 PM? Get everything in writing, and don't be afraid to negotiate!
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Remember, everything is negotiable.
Fourth, check their reputation. Google them. Ask for references. Talk to other businesses in NYC who've used them. You wouldn't hire a plumber without checking reviews, right? IT services are the same thing. Find out if they're reliable, responsive, and actually know their stuff. Don't just take their word for it.
Fifth, think about the future.
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Will this contract scale with your business? What happens if you need to add more users or expand your network?
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Are they going to nickel and dime you every step of the way?
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Or can they grow with you?
Finally, and this is important, don't be afraid to ask questions! No question is too dumb.
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If you don't understand something, ask them to explain it in plain English. If they can't or won't, that's a red flag.
How to Evaluate IT Service Contracts in NYC - managed service new york
Seriously, a big red flag.
Evaluating an IT service contract in NYC is a pain, i know.
How to Evaluate IT Service Contracts in NYC - managed service new york
But doing your homework upfront can save you a lot of headaches (and money) down the road. Good luck! You got this!
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