The Human Side of Security Change: Key Insights

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Okay, so, "The Human Side of Security Change: Key Insights" – sounds kinda dry, right? The Science of Security Change: Be Effective . But honestly, its all about people. And lets face it, people are messy. managed it security services provider We dont always do whats logical, even if its for our own good. Especially when it comes to security stuff.


Think about it.

The Human Side of Security Change: Key Insights - managed services new york city

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Your IT department (or whoevers in charge of this stuff) rolls out a new policy, say, everyone has to use a password manager. Sounds great, right? Improves security, reduces risk of breaches and all that jazz. But then what happens? People grumble. They forget their master password. They write it down on a sticky note (which kinda defeats the whole purpose, doesnt it?). managed service new york They flat-out refuse to use it because its "too complicated."


Thats the human side right there. Its not enough to just tell people to do something; you gotta understand why they might resist. Maybe the password manager isnt user-friendly. Maybe they dont understand the risks of using the same password everywhere. Maybe they just dont like change (and who does, really?).


So, what are some key insights, then? Well, first, communication is huge. Dont just dump a new policy on everyones head and expect them to be happy. Explain why the change is necessary. Use plain language, not tech jargon. managed services new york city Show them the benefits – make it about them, not just about the companys bottom line.

The Human Side of Security Change: Key Insights - managed service new york

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"This will help you protect your personal information too!" goes a lot further than "This reduces our companys liability."

The Human Side of Security Change: Key Insights - managed services new york city

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(You get what I mean?).


Second, training is essential, duh. And not the boring, hour-long webinar kind. Make it interactive, hands-on, even fun if you can. Let people ask questions, address their concerns, and actually practice using the new tools. And for goodness sakes, provide ongoing support! A one-time training session isnt going to cut it. managed services new york city People will forget things, theyll run into problems, and theyll need help.


Third, you gotta acknowledge that change is hard. People are creatures of habit. check managed services new york city They get comfortable doing things a certain way, and it takes effort to break those habits. So, be patient. Provide incentives (but not bribing, more like, recognize good behaviors). Celebrate small wins.

The Human Side of Security Change: Key Insights - managed it security services provider

    And dont punish people for making mistakes (unless its blatant negligence, of course). Use mistakes as learning opportunities.


    Finally, get buy-in from the top. If the CEO is using a weak password and clicking on every phishing email that comes along, it sends the wrong message. Leadership needs to lead by example. They need to demonstrate that they take security seriously, and that they support the changes being implemented.


    Basically, security change isnt just about technology; its about psychology, communication, and empathy. Its about understanding that people are people, and theyre not always going to do what you want them to do, even if its for their own good. managed service new york So, be understanding, be patient, and be willing to adapt your approach. And maybe, just maybe, youll get them to use that password manager. (Or at least stop writing their passwords on sticky notes, thats a start).

    The Human Side of Security Change: Key Insights