Phishing Simulation KPIs: Measuring and Improving Your Security
Okay, so youre running phishing simulations (good for you!), but how do you actually know if theyre working? Its not enough to just send out fake emails and hope for the best.
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Think of KPIs as your security health check. They give you concrete data, not just gut feelings, about how well your team is recognizing and avoiding phishing attempts.
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But its not just about clicks. Consider the reporting rate (the percentage of employees who report the suspicious email). A high reporting rate means your employees are vigilant and understand their role in security. A low reporting rate? Time to remind everyone about the importance of reporting suspicious activity and make it super easy for them to do so. (Think one-click reporting tools!)
Another useful KPI is the data entry rate (the percentage of people who enter sensitive information like passwords or credit card details on the fake phishing page). This is a serious one!
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Dont forget about the compromise rate (the percentage of accounts actually compromised because of the simulation). This is usually a result of someone entering credentials and those credentials being used to access a system during the simulation. Ideally, this should be zero! But if its not, it provides a very real-world example of the potential damage phishing can cause.
Beyond these core KPIs, you can also track things like the time it takes for employees to report a phishing email, the types of phishing emails that are most successful, and the improvement in performance over time.
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Remember, phishing simulations arent about catching people out.