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Troubleshooting
Frequently Asked Questions
What is the exact issue you're experiencing?
The user will need to provide a detailed description of the problem they are having.
What troubleshooting steps have you already tried?
The user should explain any steps they’ve taken to try and fix the issue, such as restarting their computer or updating software.
What operating system are you using?
Windows, Mac OS, Linux etc.
Are there any error messages or codes that come up when you try to do something?
If so, the user will need to provide details about what these messages say.
Are all other programs working properly on your device?
This will help narrow down where the problem is originating from if it isn't affecting all applications on the device.
Troubleshooting