Troubleshooting

Frequently Asked Questions

The user will need to provide a detailed description of the problem they are having.
The user should explain any steps they’ve taken to try and fix the issue, such as restarting their computer or updating software.
Windows, Mac OS, Linux etc.
If so, the user will need to provide details about what these messages say.
This will help narrow down where the problem is originating from if it isn't affecting all applications on the device.